The course is designed to give people the confidence to make a complaint without feeling anxious or uncomfortable. It provides advice on how to support people with complaints procedures and provides advice on how to be honest and open when doing so. The activities encourage reflection that can be implemented into practice. Then, the quiz is completed at the end of the course to consolidate learning. A session re-cap is held where the learner can ask any further questions and key factors are stated by the Tutor. Learners are given the opportunity to reflect on what they have gained from the programme.
Aims & Objectives
- To comply with the National Minimum Standards for children and Children’s Homes Regulations.
- For all complainants to be confident about complaining without fear of reprisal
- For the process to be open, transparent and fair
- To clarify the procedure for making complaints
Adult practitioners in the Social Care Sector